Terms and Conditions

These terms apply when you use this website or buy from Ekvarna, a unit of RKRN, No. 10, Sri Krishna Nivas, Abhirami Nagar, Navavoor Pirivu, Coimbatore, Tamil Nadu - 641046 (GSTIN 33AYEPR3870R1ZP). By placing an order you agree to them.

Our products

• Our honeys are natural food products (FSSAI Reg. No. 22422554000091). Colour, taste and texture vary naturally between harvests, and raw honey may crystallise; this is normal and not a defect.
• Our skincare products are for external use only. Please read the label and do a patch test before first use. Stop using a product if irritation occurs.
• Product photos are representative; packaging may differ slightly.

Prices and payment

• Prices are in Indian Rupees and are shown at checkout before you pay, together with any delivery charge.
• Payment is made online through Cashfree Payments (UPI, cards and other methods offered on their page). Your order is placed only once the payment is confirmed.
• If a price is shown wrongly because of an obvious error, we will contact you before dispatch and you may cancel for a full refund.

Orders

• You will receive an order reference and can download your invoice once the order is placed.
• We may cancel an order if a product is unavailable, the address cannot be served, or we suspect fraud. If we cancel, you receive a full refund.
• You can cancel an order for a full refund until it has been dispatched by writing to info@rkrn.in with your order reference.

Delivery, returns and refunds

These are described in our Shipping and Returns policy, which forms part of these terms.

Your account

Keep your password private. You are responsible for orders placed through your account. Tell us at once if you think someone else has access to it.

Use of the website

Please do not misuse the website, attempt to break its security, or copy its content, images or branding without our permission. The Ekvarna name, logo, photographs and text belong to RKRN.

Liability

Nothing in these terms limits your rights as a consumer under Indian law. Beyond those rights, our liability for any order is limited to the amount you paid for it, and we are not responsible for delays caused by events outside our control, such as natural disasters, strikes or courier disruptions.

Complaints

Write to our Grievance Officer at info@rkrn.in. We acknowledge complaints within 48 hours and resolve them within one month. You may also approach the National Consumer Helpline (1915) or the consumer commission.

Governing law

These terms are governed by the laws of India. Courts in Coimbatore, Tamil Nadu have jurisdiction, without affecting your right to approach a consumer commission where you live.